Refund policy
Main info:
- Return window: 30 days
- Refund processing time: 7 days
- There is no restocking fee.
- The customer is responsible for the return shipping costs.
Return process
We accept returns within 30 days of delivery. The item must be unused, unwashed, and in its original condition. The item must be returned in its original packaging, including any tags, labels, and accessories. To start a return contact our customer service, we’ll send you instructions on how to complete the process. Return shipping costs are the responsibility of the customer unless the return is due to a defective item or a mistake on our part.
Refund
Once we receive and inspect your returned item(s), we will process your refund. Refunds will be issued to the original payment method used at checkout. Refunds will be processed within 7 business days of receiving your returned items.
Damaged or faulty orders
If your package arrives damaged or wrong, don’t hesitate to contact us at info@houseof-fashion.store. We’ll work with the carrier to resolve the issue and ensure you get your order in the best condition. Be sure to include your order number and a description of the issue so we can help you faster.
Order cancellation
You can cancel your order if we have not yet processed it. Once your order has been processed or shipped, it cannot be changed. If you need to cancel your order, please contact us as soon as possible.
Exchanges
We want you to be satisfied, if the ordered goods do not suit you, you can exchange them. Contact us at info@houseof-fashion.store for details.
Contact Us
House Of Fashion is operated by DL, a company based in Belgium
Company number: 0800856249
VAT number: BE0800856249
Business Address:
Donkstraat 20
3740, Bilzen
Customer Service Contact
Phone: +61480012334
Email: info@houseof-fashion.store
Prefered Contact Method: E-mail
Business hours:
Monday - Friday: 9:00 am - 5:00 pm AEST